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Privacy Policy

Disclaimer

All the information displayed, transmitted or carried by NewEra Hospitals and its related Website including, but not limited to, directories, guides, news articles, opinions, reviews, text, photographs, images, illustrations, profiles, audio clips, video clips, trademarks, service marks and the like, collectively the “Content”, are protected by the copyright and other intellectual property laws and be informed that the content of the same is not intended to be a substitute for professional medical advice and not for solicitation of business. The Content is owned by NewEra Hospitals, its affiliates or third-party licensors. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the Content. You agree to abide by all copyright notices and restrictions attached to any Content accessed through the NewEra Hospitals website and not to alter the content in any way. Permitted Use you may take a single copy of the Content displayed on the NewEra Hospitals for personal, non-commercial use only, if you do not remove any trademarks, copyright and any other notice contained in such Content. You shall not archive or retain any Content in any form without written permission. The information provided in this site for the sole purpose of disseminating health information for public benefit.

Feedback & Opinions

Any feedback / opinion(s) expressed in response to e-mail queries shall not be treated as medical advice until and unless the physical examination of the patient is carried out no treatment shall be initiated. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. Whilst every effort is made to address all queries and to accommodate valuable feedback from the Users, NewEra Hospitals does not guarantee a response or action to every mail.

 

PART 1: TERMS AND CONDITIONS

  1. Intellectual Property & Allowed Use
  • Content Ownership: All information, text, images, videos, reviews, and trademarks (the “Content”) on this website are owned by NewEra Hospitals or its licensors and are protected by copyright laws.
  • Personal Use Only: You may download or print a single copy of the content for your personal, non-commercial use only. You must not remove any copyright or trademark notices.
  • Prohibited Actions: You may not modify, publish, sell, reproduce, distribute, or commercially exploit any content from this website without written permission.
  1. Medical Advice Disclaimer
  • No Medical Advice: The content on this website and information shared via email queries is for public health education only. It is not a substitute for professional medical advice, diagnosis, or treatment.
  • Physical Examination Required: No medical treatment should be started based on website content or email feedback until a proper physical examination is carried out by a doctor.
  1. Limitation of Liability
  • At Your Own Risk: This website contains views, opinions, and statements from third parties and users. NewEra Hospitals does not guarantee the accuracy or reliability of this information. Any reliance on it is strictly at your own risk.
  • No Warranties: The website and its services are provided “as is” without any warranties of any kind.
  • Damages Waiver: NewEra Hospitals will not be liable for any indirect, incidental, or consequential damages (including lost profits) arising from your use of the website, email communication issues (such as delays, viruses, or interceptions), or third-party advertisements.
  1. Online Payments & Billing
  • Third-Party Gateways: Online payments are processed through secure third-party payment gateways and are subject to their specific terms and privacy policies.
  • No Liability for Failures: NewEra Hospitals is not responsible for failed transactions, bank errors, credit card declines, or any losses resulting from technical issues during payment processing.
  1. Cancellation & Refund Policy

The policy below applies exclusively to online appointment bookings made via our website or mobile app:

Cancellation Initiated By

Timeline

Refund Policy

User (Patient)

Before Scheduled Appointment Time

100% Refund of Consultation Fees (Convenience fees are non-refundable).

User (Patient)

After Scheduled Appointment Time

No Refund.

Hospital (Doctor unavailable)

Any time

100% Refund of both Consultation Fees and Convenience fees.

Note: Approved refunds will be credited back to the original payment source within 7 working days.

PART 2: PRIVACY POLICY

NewEra Multispeciality Hospitals Limited (“we,” “us,” “our”) values your trust and is committed to protecting your personal data. This policy complies with the Information Technology Act, 2000, the SPDI Rules 2011, and the DPDP Act, 2023.

By using our website, mobile application, or services, you explicitly consent to the collection, processing, storage, and sharing of your personal data as outlined below.

  1. Information We Collect
  • Personal Details: Name, age, email, mobile number, and postal address.
  • Health Records: Medical history, clinical diagnostic reports, and treatment details.
  • System Data: IP address, device type, browser information, and location data.
  • Media & Feedback: Photographs captured during service events, and any reviews or complaints you submit.
  1. How We Use Your Information
  • To book appointments, manage your healthcare services, and communicate with you.
  • To use anonymized patient data for clinical research, trials, academic studies, and medical training.
  • To send service updates, promotional offers, and notifications from our affiliates under the RP-Sanjiv Goenka Group.
  • To prevent fraud, ensure system security, and comply with legal obligations.
  1. Data Sharing & Global Transfers
  • Group Companies & Affiliates: For business optimization and enhanced customer service.
  • Service Providers: Trusted third parties, including authorized cloud storage partners and healthcare associates.
  • Legal Authorities: When required by law or law enforcement agencies.
  • Cross-Border Transfers: You agree that your information may be transferred and stored securely outside of your home country with our authorized partners for service delivery.
  1. Cookies & Tracking
  • Authenticate your login sessions and remember your preferences.
  • Analyze website traffic, trend patterns, and user behavior.
  • Measure the effectiveness of our marketing campaigns.

You can disable cookies through your browser settings, though doing so may cause some website features to stop working properly.

  1. Your Rights Under the DPDP Act
  • Right to Access & Review: View the personal data we hold about you.
  • Right to Correction: Update or correct inaccurate or outdated information.
  • Right to Erasure: Request deletion of your data (subject to legal retention requirements).
  • Right to Withdraw Consent: Revoke your consent for data processing at any time.
  1. Data Security & Retention
  • Security: We use industry-standard encryption, access controls, and security monitoring to prevent unauthorized data breaches.
  • Retention: We store your data only as long as necessary to fulfill healthcare/business needs or comply with legal requirements.
  1. Grievance Redressal & Jurisdiction

If you have any questions, complaints, or wish to exercise your data rights, please contact our Grievance Officer:

  • Entity: NewEra Hospitals Pvt. Ltd.
  • Address: 63, Central Avenue, Near Jalaram Mandir, Quetta Colony, Nagpur, Maharashtra – 440008.
  • Email: info@newerahospitals.com

We resolve all submitted grievances within 30 working days.

Governing Law: This Privacy Policy and any dispute arising in connection therewith shall be governed by and construed in accordance with the laws of India. Subject to the provisions of applicable law, the courts, shall have exclusive jurisdiction over all disputes arising out of or in connection with this Privacy Policy, usage of our website/mobile application, and the services provided by us.